Message: "Oops ... Server Error. :("

Reason: Station is starting up

Solution: Wait a few more minutes

€3, around 100 minutes of charging is normal, but with some few holding the powerbank for more than a day, this increases the average revenue per rental

You as a Network Partner decide the price model, however you must charge at least €0,5 per transaction, e.g. per 30 or 60 minutes because of PSP regulations.

Mastercard, Visa, Apple Pay, Google Pay and more to come (like PayPal). More payment options can be integrated upon request.

The rental station

Correct, the customer does not have to stay at the location and wait for their device to charge. The customer can return the powerbank at any other station. If they don't return the powerbank after 5 days without returning it to a station then it is the customer's to keep and they will be charged for 5 days of rental and €25 for the powerbank.

No, they exclude VAT

Yes, the price is including VAT

Depends on the size of your network, your pricing model, and other factors. Today the average transaction is around €3 per rental.

85% of the revenue will go to the Network Partner, 15% to Brick HQ.

We have 1-year factory warranty

17.7% of users rent at least twice within the past 90 days

Mainly, English. However, we also translate all messages to your market language, this enables us to help every client in our markets.

This is something you can decide in your venue agreement; who will be responsible for the station. In Sweden, we don't charge a venue partner if the station breaks. We have a 1-year factory warranty, however, Brick does not take responsibility for damaged or lost stations if not from a factory issue.

Ready to use, power banks in separate boxes but included in the station price. It is plug-and-play.

We can deliver more when needed, you only pay the handling fee.

The stations are ready to use when delivered. Once you receive the stations then you plug them in and Brick has a web page with step by step instructions (photos included) on how to set up your stations. The stations do not require servicing other than refilling the powerbanks when needed.

Not much except for a plug in a normal power outlet.

When a power bank breaks, we need to understand if it is a production flaw or a customer that breaks it. If it is a production flaw, we will send you new powerbanks for free. If a customer breaks it, they should not be able to return it and will automatically purchase it. If a powerbank is lost or purchased, you will earn €25 for the lost power bank on top of the price of renting it. You can always buy more power banks from us for the price of €10 a piece.

There is a 1-year factory warranty. If a station breaks, we cannot repair it as the system is complex and usually not mechanically related. Any software-related errors can assist with, but not physical damage.

We are not liable if damage has been done. During shipping, it is the producer's responsibility. All the stations have a 1-year factory warranty. After you receive the stations, you can choose to get insurance on the stations. That is up to you. We will try to help you but if the station is broken, it's broken.

The stations have a lifespan of at least 3-5 years.

What sets Brick apart from other powerbank sharing companies is that we offer our Network partners the opportunity to license our platform to use our brand and service and upon signing everything is ready to go. We are a power bank network brand. Other powerbank sharing companies have a label where they employ and expand (white label), but we are offering this as a franchise where you have our brand, and platform, and we help with everything technical.

It depends on the region - we need to check in our telecom provider Tele2’s Roaming list, We only support countries in region A & B, not C & D.

Currently, there is no Wi-Fi option but it is something that we are looking into and testing at the moment.

You can sign as an individual, but we recommend you use a company to operate since it will be easier for tax purposes and you would be personally responsible for reporting income and VAT.

On top of that, we would have to add VAT to our invoices, making all fees and hardware costs 25% higher. If you have an existing company for another purpose, you can adjust your MCC Code to match the Brick business later.

Any identified issues shall be reported to Brick HQ, and delivered stations shall be inspected upon delivery. Malfunctions that occur later than after delivery have to be shown to be due to manufacturing faults and not later handling. The Network Partner shall support Brick with sufficient documentation to pursue any warranty claims further with the manufacturer. (Under Hardware in the agreement)

The 1-year warranty applies from when you have received the station; Purchased Brick Stations are covered by a 1-year warranty for manufacturing faults.

You can request any region for exclusivity, we will look at your business case and assess if it is possible.

Yes, this is something we can discuss after you have launched your network.

We handle the customer service in the app and in the website. If there is a hardware-related issue that needs attention, we will reach out to you to handle it.

You may create a custom holder if that is requested, we don’t have a solution for that today.

There is a power input for Android chargers on the side of the Brick power bank so users can use the power bank if they have purchased it after 5 days.

They are connected to the internet through a SIM card. If they aren’t connected to the internet, they can’t release a power bank.

No, in order to release a power bank, it needs to be connected to the internet.

Not as of now, but we are looking into it!

You will make the translation in-app, we love to get your input on the translation before releasing it!

If a venue partner or third party wants to advertise on the power bank or station, it is possible to put a sticker there. The Brick logo must be visible on at least one side, and the sticker cannot cover the bottom text on the back of the power bank.

Brick will regulate pricing in an area of multiple Network partners. Brick will also assess the capacity for stations and Network partners if we receive multiple requests for the same market. We also have regulations to make sure the Brick network won’t cannibalize.

Brick Pass (formerly known as Brick Premium) is a planned feature that enables people to pay a monthly subscription in order to use Brick for free. We don’t have a release date yet, but will inform you the rules and regulations once we are ready to launch.

This is a standard term in agreements to ensure that Brick pricing is able to follow the market price rate. It does not mean that we automatically raise the price, only that we can if necessary.

Only Exclusive network partners have milestone expansion targets, but speed is always key in placing your stations. Our Partner Success program will ensure that you are on the right track, even if you as a Network Partner don’t have set targets to reach.

The Network partner handles customer support for venues. We are always ready to assist you in this matter, but the dialogue is between you and the venue manager or staff.

Through Stripe if they connect a user to our account, or through a credit invoice from HQ.

Every completed (or purchased) rental has a receipt, users can find these under each rental in the app. This procedure is automatic and not something Network Partners have to create or send manually.

Tell us what you need and what company you want to use, we will set up a meeting if needed and integrate that solution with Brick with the invoicing company. We integrate what is needed for every market.

This is entirely up to you. We share a revenue percentage in the Swedish market, but you are not obliged to.

The payment failure means that we could not collect the amount for that transaction. The PSP (here Stripe) won't specify the exact reason for security reasons, however, most of the time this is because of insufficient funds on the card. We retry payments occasionally to try to get the charge but handle this on HQ as we sometimes refund users when they contact us on customer support. It is also handled by us so as to not have too many retries too often, which can have a bad impact on Stripe. Rest assured, we always retry the payment charge from all failed payments.

Depending on the market, it can take up to 6 months. For a new venue, you should know the quality after up to 3 months if the station is placed properly.

In the Exclusive Network partnership agreement, it states that you as an ENP are free to use the hardware for advertisement, as long as it does not cover the Brick logo or other texts on the hardware. That is, if you and a third party have a marketing agreement, you may brand stations and power banks. However, you may not co-market your own brand on Brick hardware. As a Network Partner, you are a representative of Brick and therefore not allowed to present Brick products as part of anything else.

They are yours to keep (in the contract) and if you decide not to continue with the partnership then we will contact our network and find someone who is in need of stations. The former NP would get the money from the stations.

Specific to your market and country. An example would be placing a certain amount of stations or ordering stations by a certain amount of time. The point of them in general is to ensure partner success to see you’re on a healthy track and how we can help you reach profitability. If the business reaches a halt, then there might be discussions about exclusivity.

It is important to understand that you will have to talk to a lot of different people and venues. Bringing a station to demo the product, together with our sales material provided, should be enough to spark interest and get your stations placed when speaking to venue owners and managers! Usually, it is good to ask if their customers ever ask if they can charge their phones. They do, and you have the best solution for this problem.

Do I need a team to operate my market? This depends on a few factors:

- How much time can/will you spend on Brick?

- How many stations do you plan on placing?

- Geographical distance between your stations

If you consider having a large network with many stations, you will need help in operating Brick. This can be done through employment or third-party assistance, both have been tried and tested successfully.

Question about the powerbanks moving and in someone other partners possession? There is a global partner community to make sure you can solve these issues and we will help you in doing so!

What will happen if a user doesn't have enough money in their bank account and steals the power bank or at least doesn't have enough money to pay for usage? This can happen, but we are taking a lot of actions to ensure that this type of fraudulent behavior is brought down to a minimum. We at Brick can also retry payments through our dashboard if the payment didn't go through.

The best marketing we have found is word of mouth and having the stations physically present. With the stations present, the users or potential venues can see how the product works and how to use it. Read more about that here.

Onboarding the staff at the venues so they know how to use the service is incredibly helpful as well. In addition, we have marketing materials such as presentations, flyers, posters, stickers, and more through Canva, a graphic design platform that we will onboard you to.

• Profit share is a good instrument to say “We are in this together”.

• We have experienced that venues more easily abandon contracts if there’s no profit share in the agreement

• We highly recommend that the profit share is pitched as partnership transparency, not as a profitable service partnership. The profit share could be presented as compensation for the additional power consumption

• We have deals ranging from 10-25%. The largest department store in Sweden with 70 stations has 30%.

• Last but not least, remember to pitch Brick to venues as a way to alleviate the stress and responsibility to be in charge of customers' phones. It is a kind of service that will make their lives easier and will enable them to do their job better.

Yes, we have partners that have a continuously growing network and they are more likely to be profitable quicker.

Yes, can upgrade to MO at any time!

It would be interesting to know also how you are dealing with competition and what is your long-term strategy or projection for the future for your company, which I would become a part of. Our long-term strategy is to become the number 1 powerbank sharing company in the world. This projection is well on the way and we are now focusing on the EU and North America.

1 rental per station per day is what we see right now on an average active station across all markets.

1-3% of the time

We have 2,500+ stations out in the markets that are waiting to be placed or put in venues. The list is changing all the time and it is hard to have an exact estimate. Please take the time to download our app so you check out the stations worldwide!

Yes, we will send 2 invoices

We have an intense onboarding process with our Partner Success Manager, have pre-written sales emails, will give you access to our global community. If we don’t have something you need then we can implement it!

Should expect to purchase new stations when upgrades (WiFi or POS) are implemented

Not only for convenience but also for safety as well! We are here when you need us. We try to answer this here as well.

The length of the agreement is binding (12 months)

Check this article. Apart from the warranty we can help you fix stations.

We suggest leaving one or two slots open so that there's an open slot in case users move the powerbanks between stations. We can always send additional powerbanks as needed, but a handful of spare users who keep the powerbanks (where they're charged the rental fee for five days plus the purchase fee). Roughly speaking, about 2-3% of rentals end up being powerbank purchases.

https://help.brickapp.se/en/articles/7831229-12-slot-insert-sim-card

The stand does light up with a large Brick logo. It's designed to fit the medium, 12-slot station (you attach screws to the 'feet' of the station). It doesn't exactly fit the footprint of the 6-slot station so, while you could place it atop the tower, it wouldn't be secured to the tower.

No, we can try to help you fix it! We don’t cover damages.

SIM cards should be supplied by the local market direct to our supplier in China to be installed, the local market will provide us with APN info.

We have a low threshold for the initial hold on a user’s account to rent a powerbank. This hold usually covers the first interval for a rental (typically 30 or 60 minutes). The hold works like a hold when checking into a hotel to cover incidental chargers. Our hold amount is low as our fee is low. Charging more tends to mean fewer rentals, rather than risking the occasional powerbank that may end up being purchased by a user only being charged the hold amount and then not returning the powerbank. The account will still be attempted to be charged 5 times from the initial rental to capture the payment.

No, there is no backup power in case of a power outage. If there is no electricity then, unfortunately, the station cannot work.

As far as the size of the 6 slot and 48 slot a Micro SIM is used and for the 12 slot a Nano SIM is used. Both a dynamic and static SIM card works and we suggest that you get a SIM card connected to an IoT platform rather than a phone SIM card.

No, but it’s something we will implement soon

Can be hard to estimate as it goes in and out of the hands of users but they have a lifespan of 500 charges.

Yes, this is a possibility

If wanting to go outside the limits of the market, please check with Brick HQ

Would Brick be able to provide different-length power cords? We take the standard cord from our manufacturer. If you want a different kind of outlet plug then we will make sure we get you what will work in your market.

Check this article for more information

We have Canva with a library of designs that you can use

Yes, there is a way to bolt down the medium, stand, and large. However, we don’t have pre-made holes. We specifically designed it so that you are free to choose how you secure it.

Please contact us with this request as we will need to renegotiate the contract as you signed for one specific location. However, we would like to help you so you can operate where you have the best connections and see if the market is available.

We have a system in place to make sure that people can’t just take a powerbank. For example, the purchase price is set at €50 and we will keep charging the user. You as the partner will profit from people not returning their powerbanks.

48-slots have roughly 3 GB of internal storage. It is roughly the same for 24-slot towers.

If you decide to do business with Brick then you will become a representative of Brick or as we call it, a partner of ours. As a partner, you will bring our stations, software, application, and brand to your market and operate the franchise how you see fit. So you will purchase the stations (minimum order is dependent upon your type of partnership) and earn revenue off the rentals. We will equip you with tools to manage your partnership such as our app, dashboard, and branding/marketing materials.

Stripe automatically takes out VAT, revenue share, and the transaction fee from Stripe before it goes to your account. So Stripe takes it out before the payout.

Yes, they can. Brick Partners can't cannibalize business from each other but they can be in the same region and in venues close by each other. If this happens, we have a global partners Slack channel where you and the other Brick partner in Amsterdam can connect and talk through strategy and placement.

The pros of being an SNP are going into an already launched and successful market that otherwise would be unable to enter into. You are able to be a Brick Partner but do not have to do market evaluations as the market has already been launched. In addition, you will have a collection of users who are familiar with the Brick brand and products and will use your stations as well. Finally, since the market is up and running you can still effectively manage things outside the Brick business (such as work and family) and have time for Brick as well.

The dashboard is written in a mix of JavaScript and React.

Shared Keolis - Safety Angle doc which includes survey data on the usefulness of Brick.

https://help.brickapp.se/en/articles/7211058-large-station-48-slot-specification

As a general rule, Brick will compensate the NP for any direct losses incurred due to liabilities caused by faults intrinsic to the products

EXWorks - customer picks up goods at the factory and pays all further costs

FOB - factory delivers goods to a warehouse in Shenzen/Hong Kong where customer provided details (customer chooses logistic agent), and pays factory-warehouse freight and local charges at Shenzen port

CIF - factory arranges everything and ships goods to destination port, customer needs to do clearance and pay local charges at destination port and pay duty charges, if any.

DDP - factory delivers goods to customer’s warehouse in destination country. Customer does nothing but wait for goods arrival

Do you have a workshop where you can repair them? What happens in such a case? In this case it is best to contact your Partner Success Manager and assess the problem and if it can be fixed or not. We don't have a workshop to repair and it is best to contact us and see how we can move forward. We will help you to try to fix it.

They can have a difference for legit reasons.

As an app user, you are shown the powerbanks you can rent

As a dashboard user, you are shown all the powerbanks. For example, if a powerbank has low battery you will have different numbers for dashboard and app.

In the Brick Dashboard, click ‘venues’, followed by ‘pricing model’, then toggle on ‘custom pricing’. Presently there is not a daily charging toggle, but if you set the max cost per day price for hourly as you do for daily charging, daily charging is effectively activated.

The Brick brand is hosted and owned by us, any third party that wants to promote Brick is welcome to do so but not by using Brick as the sender or pretending to represent Brick.

Example: You can’t claim to be Brick in a promotion. It should be clear that the sender is not Brick.

At the moment, we can’t. The process will be manually handled by you as a partner. We annual or bi-annual payouts to make it easier for you.

We require all partners regardless of partnership type to create a company because of legal risks on all ends and to streamline the payment and invoicing process.

Depends on the market, although fairly likely that most markets will have a reserve of a certain amount. Likely for 250kr or €25.

Name: Shenzhen Ruioo Electronics Co.,Ltd. We have been working with them since the start of Brick and have visited the facility many times since the start of our relationship.